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Crisis Communication

When perception and reality battle, perception wins.

Setting the record straight is no easy task. At BLACKCOFFEE, we have the expertise to help you navigate threats to your business and your bottom line — from activist campaigns and industrial accidents to regulatory actions and character attacks.

We help contain the damage, protect your reputation and economic interests, by fighting back.

We communicate directly with all of your key constituents, letting them know what’s going on and what you’re doing to make it right. At the same time, we aggressively monitor and counter misinformation through traditional media channels and online, speaking your truth with authenticity and simplicity.

  • Crisis Communication Crisis Communication
  • Media Relations Media Relations
  • Stakeholder Engagement Stakeholder Engagement

Crisis Communication

  • Reputation Management
  • Issues Management
  • Crisis Strategy
  • Prevention and Response


  • Media Strategy
  • Media Training
  • Online Newsroom
  • Press Packages
  • Social Media Strategy
  • Press Conferences
  • Coaching
  • Spokesperson

Stakeholder Engagement

  • Program Design
  • Facilitation
  • Public Meetings
  • Websites
  • Print Material

Shannon has a remarkable knack for reading and understanding public opinion. And she can explain it so that people understand what she's saying. She knows the media; how they think, what they're looking for... Shannon is experienced in media training; she improves the performance of the skilled and not-so-skilled; the self-anointed experts and keeners-in-training. She's smart. She's intuitive. She has a friendly manner to her but she tells it like it is to whomever she's talking to.

Jim Dinning